We run into this more than you’d imagine, and we always find it depressing that designers do this to their web clients: they lock them out of their own site.
You bought the domain. You pay the hosting. You paid for the site. If you can say YES to those 3 statements, then do you know how to log into the admin section of your site and have COMPLETE access? If you can’t answer that in the affirmative, you are being fleeced. That’s right, FLEECED.
Other local web designers just shrieked in rage at me for blowing their cover, but this is the oldest trick in the book and is designed to simply make sure they have a way to live in your pocketbook forever. You want a new staff photo uploaded, so you send it to your “web guy” who puts the new photo on the site and then you receive an invoice for $175. Sound about right? Or you receive a random invoice out of nowhere for “SEO Updates”.
When you hire SMV Texas, we build you the best website we can build you. Then when we are done, we actually sit you down and TRAIN you on how to make minor edits like photos/text/etc. No need to pay us for simple work, so we show you how to do these basic things. Also, you are given the ADMIN USER/PW to access the site. Total access, not partial access. If we disappear or if you move to Minnesota, you’ll have everything you need to hand the keys to the next person to update your site.
As with most any industry, there are a million ways to cheat your customer out of a few extra bucks. In web design, the EASIEST way to do this is to lock them out of their own site and then demand payment for minor edits. Don’t believe me? Call any local web firm and ask if you can TOTAL (not partial) access upon completion. They’ll eat up 5 minutes of your time trying to answer this, but the answer will be NO. Also, when you go to their websites, look at their client list. Call a client. Ask them if they have access. You’ll probably hear “Well, come to think of it….NO.”
Take control of your site just as you have done with your business. And call us if you’d like an honest and transparent team of designers that want you to put your best design forward, but also want to equip you for ultimate success….without raiding your pocketbook.